Privacy policy

Privacy Policy

At Moretti (“we”, “us” or “our”), we run this website and online store (the “Services”) to offer our products and give you a smooth shopping experience.

This Privacy Policy explains how we collect, use and share your personal information when you visit our website, place an order or use our Services in any other way.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect
Depending on how you use our website, we may collect the following personal information:

  • Contact information: your name, email address, billing and shipping address, and phone number.
  • Payment information: payment details and transaction data, processed securely by trusted third-party providers such as Shopify.
  • Account information: login details, preferences and account settings, if you choose to create an account.
  • Order and shopping activity: the items you view, add to your cart, buy, return or exchange.
  • Device and usage data: your IP address, browser type, device identifiers and how you use our website.
  • Customer communications: messages you send us, support requests, reviews and other feedback.

2. How We Collect Information
We collect personal data in several ways:

  • Directly from you when you place an order, sign up for emails or contact us.
  • Automatically through cookies and similar technologies while you browse our website.
  • Through Shopify, which powers our store and handles order processing and payments.
  • From marketing and advertising partners when you interact with our ads or promotions.

3. How We Use Your Information
We may use your personal information to:

  • Process and deliver your orders.
  • Provide customer support and answer your questions.
  • Run, maintain and improve our website and services.
  • Send order confirmations, shipping updates and important service messages.
  • Personalize your shopping experience.
  • Send promotional emails and marketing messages (you can unsubscribe at any time).
  • Detect and prevent fraud, abuse and security issues.
  • Meet our legal and regulatory obligations.

4. Sharing of Information
To run our business, we may share your information with trusted third parties, including:

  • Shopify, which hosts our store and securely processes payments.
  • Service providers such as shipping carriers, payment processors, analytics tools and email platforms.
  • Advertising partners, to help show you relevant ads based on your activity.
  • Legal authorities, when required by law or legal process.
  • Business successors, in the event of a merger, acquisition or sale.

We do not sell your personal information to third parties.

5. Data Security and Retention
We take reasonable technical and organizational measures to protect your personal data. However, no system is completely secure.

We keep your information only as long as needed for the purposes in this policy, to meet legal requirements and to resolve disputes.

6. Your Privacy Rights (United States)
Depending on the state you live in, you may have certain rights over your personal data, including:

  • The right to access the personal information we hold about you.
  • The right to ask us to correct inaccurate data.
  • The right to ask us to delete certain information.
  • The right to opt out of certain data processing or marketing messages.

To use any of these rights, contact us using the details below.

7. Children’s Privacy
Our website and services are not intended for anyone under the age of 13, and we do not knowingly collect personal data from children.

If you believe a child has given us personal information, please contact us so we can remove it.

8. Shopify and Third-Party Services
Our store is hosted on Shopify, the platform that lets us sell our products. Shopify may process certain data to run and maintain its services.

Our website may also link to third-party websites. We are not responsible for how those sites handle your privacy.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements. Any updates will be posted on this page with a new effective date.

Contact
If you have questions about this Privacy Policy or how we handle your personal information, please get in touch.

Store Name: Moretti
Company Name: AH Holding
Company Number: 1014.412.934
Address: Schoolstraat 69, Harelbeke, West-Vlaanderen, 8530, Belgium
Phone: +1 747 339 5302
Email: info@moretti-jewelry.com